Privacy policy

What we collect

• Account details — your name, email address, password (stored hashed by our authentication provider) and an optional profile photo.
• Workspace content — messages, voice messages, photos, videos and files you share; tasks, documents, forms, calendar events, meeting recordings and transcripts you create or take part in.
• AI conversations — what you ask the in-app AI assistants and their replies, plus facts the assistants are told to remember about your property.
• Guest conversations — when a property deploys a guest chatbot, the messages and contact details a guest chooses to give it.
• Technical data — basic logs (IP address, device and app version, error reports) needed to run and secure the service.

We do not use advertising, we do not sell personal data, and the mobile apps contain no third-party analytics or ad trackers. We do not collect your precise location or your contacts.

How we use it

Only to provide Hotelclaw: to sign you in, deliver messages and notifications, keep your property's work in sync across devices, run the AI features you use, send account emails (invites, password resets, digests you opt into), and keep the service secure and working.

Service providers

We rely on these processors, each bound to process data only to provide their service to us:

• Supabase — database, file storage and sign-in
• Stream — chat messaging and video calls
• Liveblocks — real-time document collaboration
• Vercel — hosting
• Anthropic and OpenAI — AI responses and search (content you send to an AI feature is processed to generate the answer)
• Resend — transactional email
• Twilio — SMS/WhatsApp, only for properties that enable it
• Upstash — rate limiting and short-lived caching

Retention and security

Data is encrypted in transit and stored with access controls that scope every record to its property. We keep workspace content for as long as the property's workspace exists, and account data until you delete your account.

Deleting your account

You can delete your account at any time: sign in on the web, open Settings → Personal, and choose Delete account. This removes your account and profile, and archives any property you are the only owner of. Messages and work you shared in a property's workspace may remain visible to that property, attributed to a deleted user. You can also email oamarkanji@gmail.com and we will delete it for you.

Your rights

You can access, correct, export or delete your data. Contact us at oamarkanji@gmail.com. Hotelclaw is not directed at children under 16.

Changes

We will update the date above when this policy changes, and tell you in the app about significant changes.